Shipping and Returns

Holiday Shipping

*Please allow additional time for shipments purchased after Dec 23, 2013, due to the holiday.  Purchases made throughout the holiday maybe delayed additionally due to weather or postal conditions. 

Shipping

All orders are shipped by UPS and default to ground shipping. Rates are based on weight and shipping destination. Please allow two to three weeks for delivery. You will receive an email with your tracking number once the order has been shipped!

For expedited shipping (Next Day Air, 2nd Day Air, and 3 Day Select), shipping charges vary due to the freight rate at the time of shipping. Please keep in mind these services apply to business days only. Weekend days are not factored into the delivery schedule.

If Overnight shipping is selected on an order placed before 3pm ET, the order will ship the same day; if the order is placed after 3pm ET, the order will ship the following day. If Overnight shipping is selected for an order placed on a Friday, please be advised that your package will not be delivered until Monday. A tracking number will be emailed to you when your order ships. This tracking number will allow you to check on the delivery status of your order.

If you have any inquiries regarding our shipping, please do not hesitate to contact Customer Service at smsinfo@smsaudio.com.

Please be aware for all orders outside the US, there may be applicable shipping duties and fees for which SMS Audio is not responsible.

 

Shipping on "Open Box Items"

Please allow 3-5 days for processing of your "Open Box" item.
All orders are shipped by UPS and default to ground shipping. Rates are based on weight and shipping destination.

For expedited shipping (Next Day Air, 2nd Day Air, and 3 Day Select), shipping charges vary due to the freight rate at the time of shipping. Please keep in mind these services apply to business days only. Weekend days are not factored into the delivery schedule.

If you have any inquiries regarding our shipping, please do not hesitate to contact Customer Service at smsinfo@smsaudio.com.

 

Returns & Refunds

SMS Audio & Kidzsafe products can be returned within 30 days of the original purchase of the product (Exchange/Refund Claim), a new product may be exchanged for another SMS product or returned for a refund, subject to the following terms and conditions.

To obtain an exchange or refund, you must obtain an Return Merchandise Number (RMA), and SMS must receive the product with your original packing slip/UPC label and proof of purchase within the Exchange/Refund Period.   RMAs are valid for 10 days. To obtain an RMA number, contact Customer Service at warranty@smsaudio.com. Click here to download the RMA form.

Send the product with your original packing slip and proof of purchase and RMA Number, along with a note indicating whether you want to exchange the product (and if so, what other SMS product you want to order) or a refund, to:

SMS Audio, LLC.
Attn: SMS Audio Exchange/Return
2885 South Congress Ave.
Delray Beach, FL 33445

Shipping charges incurred in connection with the exchange or return of new merchandise are non-refundable.  You are responsible for paying  the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from SMS.  

Upon receipt of a valid exchange/refund claim during the Exchange/Refund Period, SMS will, in the case of an exchange, credit the purchase price of the exchanged product (exclusive of taxes and shipping/handling/insurance/duty charges) toward the online order of an in-stock SMS product.  In the case of a refund, SMS will refund the purchase price of the returned product (exclusive of taxes and shipping/handling/insurance/duty charges) within 30 days of the receipt of the refund claim.

SMS Audio reserves the right to decline any return or exchange where the product is not in like-new condition. Like-new means the complete product in the original carton with all equipment, packaging, warranties, manuals and/or accessories without damage (including without wear and tear).  

In-stock online orders generally ship within two days after an order is received, so if you would like to cancel an order after it is already placed, it must be done within 24hrs. Contact warranty@smsaudio.com with your sales order number and a refund will be issued. Please be aware for all orders outside the US, there may be applicable shipping duties and fees for which SMS Audio is not responsible.